Frequently Asked Questions

We have listed our top FAQ's with easy access to answers, just for you.

What sort of ailments are suitable for a video call?

Online video consultations can take care of a wide variety of health issues provided by a medical practitioner that do not require physical examination. Discussion and treatment for illnesses include but are not limited to; hay fever, flu, skin conditions, conjunctivitis, UTIs, anxiety, behavioural health, sickness and diarrhoea, back problems and sports injuries. You can check with us prior to use of the services which may help you in assessing the suitability in relation to your symptoms.

What if I need to add more to my package?

Talk to us and we can tailor a solution to the needs of your team.

What if I need to add more to my package?

No, our 14-day free trial can be cancelled at anytime and our Back to Work package requires just one month’s notice for cancellation.

Do you treat children?

No, DocHQ only treats patients of 18 years and over.

What should I do in the event of a medical emergency?

DocHQ is not suitable for managing medical emergencies, you should call the emergency services 999 immediately in these circumstances.

How does DocHQ help us to manage our employee sickness?

We improve employee sickness rates and health by providing swift online access to medical professionals, getting your employees back to work faster. Our aim is to minimise health issues by addressing non-emergency health concerns with preventative methods within a digital space – at a time and a place that is convenient for your workforce.

Can our business trial the DocHQ service?

Yes, we offer a 14-day free trial for businesses to test our service, which you can select when you register online.

Can we purchase different services for different teams within our business?

Yes. You may have a Sales team who travel extensively or an overworked CEO who requires a private doctor; we can create individual packages for different business teams to help you design a winning solution.

Is this an insurance product?

No, DocHQ is not an insurance product but a valuable resource provided by an expert team to help your employees now.

What if I need to add more to my package?

Talk to us and we can tailor a solution to the needs of your team.

Will employee information be secure?

Yes, we use a combination of working practices and technology to make sure information is kept confidential and secure.